Foi dica de um leitor anônimo, no POST Software livre para trabalhar com ERP / CRM !, eu não conhecia, gostei muito das FEATURES deste CRM, sem falar na interface gráfica que é muito caprichada.
vtiger é um software CRM Open Source, para pequenas e médias empresas. Ele foi criado em PHP, 100% compatível com LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) e outros projetos opensource.
Features
| Sales Force Automation | Customer Support & Service | Marketing Automation |
 Lead Management | Trouble Tickets | Campaign Management
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| Account & Contact Management | Knowledge Base | Mass Mailing |
| Opportunity Management | Customer Self Service | E-mail Templates |
| Sales Quotes | Online Knowledge Base | Mail Merge Templates |
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| Inventory Management | Activity Management | Productivity Add-ons |
| Products Catalog | To Dos, Meetings & Calls | Email Client |
| Price Books | Recurring Events | Outlook Plug-in |
Vendor Management
| Shared Calendar | Office Plug-in |
| Purchase Orders | Activity History | Thunderbird Extension |
| Sales Orders | E-mail Notifications | Customer Portal |
| Invoices | Notes | RSS Feeds |
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| Reports & Dashboards | Product Customization | Security Management |
| Key Metrics | Custom Fields (10 different data objects) | User Management |
| Customizable Reports | Pick Lists | Profiles |
| 20 Pre-built Reports | Custom List Views | Roles |
| 20 Pre-built Dashboards | Drag & Drop Modules | Groups |
| Report Folders | Currency customization
| Organization-level Access Control |
Referencia:
http://www.vtiger.com
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